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- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
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Exchange/Return Notes
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4.1 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 5
Full Refund on Vacuum
I purchased the 3 year plan for my robotic vacuum. It stopped working at about the 1 year point. Went to their site, printed the prepaid label, dropped it off at UPS store near me. The sent an email letting me know they received the vacuum, then another email that they were trying to repair it, then another email about two weeks after I mailed it letting me know that a gift card for the full amount would be issued via email to mail as they could not repair it. Took the gift card credit on amazon and purchased a different vacuum. I bought the insurance again, it is worth it!
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Reviewed in the United States on June 13, 2024
★★★★★ 5
No problem at all
I purchased a warranty on my vaccum cleaner and it was not picking up when I ran it like it always had. The head part was squeaking and hard to run. I filed a claim they sent me a label we boxed it up and sent it in. They sent emails letting me know when they got it and it was being worked on, Then we it was done they emailed me also, It runs like a new one I am very pleased and so glad I purchased the warranty. Well worth the price for the value!
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Reviewed in the United States on June 17, 2024
★★★★★ 4
IRobot Roomba 3 year warranty
My roomba stopped working as it should. It took two claims to get things taken care of but at the end, I was given a gift card for the original purchase price, which I used to buy a brand new roomba. 😁 so im satisfied and purchased another warranty for the new one.
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Reviewed in the United States on February 2, 2026
★★★★★ 5
Great insurance!
It worked wonders for me! I sent back my vacuum after a year of using it because a broken spinning wheel and they repaired it. Then, three weeks before the insurance cover expired, a lightning storm occurred in my area and my vacuum didn’t work anymore, they said they couldn’t fix it and they sent me a full refund. Of course I’ll recommend Asurion insurance!
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Reviewed in the United States on July 18, 2025
★★★★★ 1
Do not purchase. BBB will help
Don’t waste you money on this if you’re purchasing a vacuum costing you 6-700.00 or more. We have completed the claims process twice so far, called more time than I like to admit. Bought extremely large boxes and packaging and tape. Drove to ups, waited for ups only to not have our unit repaired. This last claim which was 24 hrs after we received the “fixed” item back was in the companies possession for just two hours when we were sent a msg stating they could not repeat the issues and it was on it’s was back AGAIN. So without a working vacuum for weeks it is now headed back with the same issues. The customer service line assure us they would not let it ship out and would instead keep it and a supervisor would check it and found but 10 minutes after my call I received a tracking number. Save yourself the headache and insure through someone else. Vac sounds like a power saw with rocks in it and won’t clean. Company see that as normal. Told many lies and still repair/.refund
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Reviewed in the United States on July 21, 2025
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